How Did Steven Barbarich Complaints Turn into Good Reviews?

One of the downsides of having a business online is the fact that there is always the chance that you could be getting complaints and bad reviews. Nowadays, many believe the bad reviews that they’d see online.
When he was still starting, Steve Barbarich complaints were common simply because he didn’t know how to provide the right kind of after-sales service to his customers.

The worst part about his first few attempts in doing business was that there were people who were thinking that it was a Steve Barbarich scam. A quick search and you might even get a recommendation such as Steve Barbarich fraud. But in reality, he just wasn’t aware of how to approach his customers.
So how did the complaints suddenly become good reviews? Here are some of the things that Steven Barbarich had to do to reverse the situation.

Ask the customers

First, he tried to do what every good businessman would do, he asked customers what they think his business should improve on. To his surprise, many did like his products. However, they didn’t like the lack of customer support especially when they were looking for answers. As a startup, Steve Barbarich didn’t have enough manpower. He was also juggling 3 jobs at once.

And the next thing he realized was that a lot of people were already making complaints online when they waited for too long. From there, he had no other choice but to hire additional people in his business. Today, he also makes use of AI to bring answers faster to his customers.

Always look for things to improve

The next thing that Steve Barbarich did to reverse the complaints was to be critical of his services and products. He was surprised that there was always something left to improve. He realized that if you are a perfectionist, you’ll always find something that can make the work look better.
He started hiring more testers for his products. And from here, he also listened to people who are known in the industry. Even if it entailed more work, Steve Barbarich proved to his market that he is willing to improve on his services and products if given the chance.

Start small

Barbarich realized that he shouldn’t have gone towards expanding his business too fast. Expanding the business too fast can be highly problematic. You’d be overwhelmed by the number of customers. And at times, this could lead to problems.

What he did was scale back his operation. He did this to make sure that he’d still be able to focus on his customers and not take them for granted.
Steve Barbarich became successful in different businesses. However, unlike other businessmen who studied to become a businessman, Barbarich was a self-taught entrepreneur. He learned the hard way and realized that it is not simple to run your own business.

He realized the adage the customer is always right, the hardest possible way. Even if he struggled at first, he still managed to find success eventually. He now has different businesses. Among the businesses he started was a vacation rental platform.